My payment failed — what now?
Quick answer: Update your card in Settings → Billing. Paddle retries the charge automatically over the next few days before downgrading the plan.
What probably went wrong
The most common reasons a payment fails:
- Expired card. Check the expiry date on file.
- Insufficient funds. Your card was declined for balance reasons.
- Address mismatch. The billing address on file does not match the card.
- Foreign transaction block. Your bank flagged the charge as international and blocked it.
- 3DS / one-time-password failure. Some banks require an extra confirmation step.
Fix it in 2 steps
- Update your payment method. Go to Settings → Billing and add a new card or update the one on file.
- Wait for the automatic retry. Paddle retries the charge automatically over the next few days. No additional action is needed once a valid card is in place.
Tip: If your bank blocks foreign charges, call them to whitelist the merchant ("Paddle.com Market Limited" on most statements), then update the card.
If every retry fails
Paddle retries for a few days. If every retry fails, your account drops to the free tier:
- Humanizer: 120 words per process.
- AI Detector: unlimited (no change).
- Plagiarism Checker: returns to 500 words/day free limit.
- Grammar Checker: returns to 4,000 words per check on free.
You can resubscribe any time from Settings → Billing. Your account data stays intact during the downgrade.
FAQ
Did I lose my saved work? No. Plan downgrades do not touch your history or account.
Will Paddle keep charging if I just leave it? Only on the next billing cycle, if a valid card is on file by then. If no valid card is on file, no charge attempts are made — the account just stays on free tier.
My bank says nothing was charged but GPTinf says it failed. Some banks pre-authorize charges that look like failures from the merchant side. Wait a day and check both sides. If your card was actually authorized but the charge still shows failed, contact support with the date and auth code.
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